So the initial question I am trying to answer here is how come my SiteCatalyst is showing me count of daily visitors more than visits for a particular day? Is there any implementation problem or do I need to see an optician?
Before this, we need to understand how SiteCatalyst determines a visitor. SiteCatalyst uses following 2 mechanisms to determine a unique visitor :
1. Primary method is using persistent cookie on user's browser.
2. If a visitor has disabled disabled cookies or his/her browser doesn't support persistent cookies then SiteCatalyst uses combination of IP address and user agent string.
Discover determines a unique visitor in the same way as SiteCatalyst does.
Now the interesting fact, SiteCatalyst doesn't track a visit if it's on a system that doesn't support persistent cookies. However, Discover does. This is an important fact you should remember in case you need to answer a query on difference between visits reported in SiteCatalyst and Discover.
So what? My question..my question...my question...., hold on, haven't I answered this already? If more" No -cookies" customers visit your site, then they'll be counted in unique visitors (using IP address and user agent sting) but will not contribute in Visits metric of SiteCatalyst.
PathViews is another metric where SiteCatalyst will not report if visitor has cookies disbaled or persistent cookies are not accepted. Discover will do.
What we learnt today:
1. How Omniture tracks unique visitors?
2. Exception rules for SiteCatalyst visit tracking
3. Some more differences between Discover and SiteCatalyst
4. How to crack bad jokes like this 4th point
Summary:
Cookies accepted | Cookies not accepted | |
SiteCatalyst | PageViews – Yes PathViews - Yes Visits – Yes Visitors – Yes | PageViews – Yes PathViews – No Visits – No Visitors – Yes |
Discover | PageViews – Yes PathViews - Yes Visits – Yes Visitors – Yes | PageViews – Yes PathViews – Yes Visits – Yes Visitors – Yes |
Thanks Ranjeesh for sharing this information with me.
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Are there known 'systems' that don't support persistent cookies? I'm trying to track down why what looks like a single user (based on userid on our system) is generating 10-15 daily uniques.
ReplyDeleteIs there any implementation problem or do I need to see an optician? discover more
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